Volunteering at Film Fest Gent

From the moment visitors arrive at the venue entrance or ticket control, you contribute to the smooth and pleasant experience of their festival. You check tickets or accreditation passes with scanner or visually. You ensure that visitors stand at the right venue or find their way to the right screening room. You help ensure a timely start, check whether the doors are closed and keep an eye on things.

Your qualities: you are customer-friendly and love to help people out

Working hours: October • daytime or evening • in shifts (planning in September) • combinable with other positions

You will be in charge of the evening ticket sales at the box offices of one of the festival locations Kinepolis, Sphinx or Studio Skoop. With your broadest smile you welcome the public and answer all their questions about the festival and film screenings. You ensure the smooth and correct handling of ticket sales. You can also help at the information desk in Kinepolis. There you ensure a friendly and smooth welcome for guests, public and other volunteers. You are the first point of contact for information and help visitors with practical problems such as forgotten tickets and lost objects.

Before the start of the festival, you will receive (compulsory) training in reception and the Ticketmatic ticketing software.

Your qualities:

Strong digital skills: you are fluent in learning and using a new software
Good communication skills
Friendly attitude and you like helping people
You remain calm in difficult situation
You speak basic Dutch or English (min. one of level B1/B2)

Working hours: October - 1 (compulsory) training course + min. 4 shifts (approx. 4h) at the information desk (afternoon or evening) or at the box office (19 -23h)
Combinable with other positions

In the Press & Industry Office at Kinepolis, you will work at the info and ticket desk for press and film industry professionals and film students. This is where they receive their accreditation, a pass that allows them to easily enjoy the festival. You get to know the different types of accreditations, which give different access rights to cinemas and events. In the Press & Industry Office, you ensure smooth and professional handling of the printing of the accreditation passes and tickets from the ticket software. You also help the accredited with other practical questions. For this, you will enjoy a (mandatory) training a few days before the festival (also as a returning volunteer).

You will also sell Film Fest Gent merchandise and CDs in the festival shop.

Your qualities:
Strong digital skills: you are fluent in learning and using a new software
Good communication skills
You like helping people
Professional, customer-friendly attitude and a neat appearance
You speak Dutch or English (min. one of level B1/B2)

Working hours: October - 1 (compulsory) training course + at least 4 shifts (approx. 4h) - in the morning or afternoon
Before the start of the festival, you will receive (compulsory) training in reception and the Ticketmatic ticketing software.
Combinable with other positions

At Film Fest Gent, we organise more than just film screenings. There are also many events and activities for the public and for businesses. In addition, we organise school screenings every morning at Kinepolis. As a volunteer, you support the festival by welcoming and guiding the visitors, as well as classes from pre-school, primary, and secondary education.

• Welcoming and guiding school classes to the screening rooms on weekdays between 8 a.m. and 12 p.m.
• Set-up, audience guidance, and breakdown during public events such as Generations on Tour, KIDSPROOF Sunday, and the Plus Parcours (65+).
• Assisting with the reception and guidance of guests at corporate and sponsor events.
• Helping at the cloakroom.

Your qualities:

• Enthusiastic and helpful
• Friendly, professional attitude and well-groomed appearance
• For educational events: comfortable interacting with children (and their parents)
• For set-up and breakdown support: willingness to do more physical work (though you can choose not to take on this part)

Working hours: minimum of 4 shifts during the festival in October • mornings and late mornings for school screenings • events mainly in the evening and at weekends
Can be combined with other volunteer positions

Want to introduce our audience to the world of Virtual Reality? Film Fest Gent is screening several films that visitors can experience in VR. This requires the necessary (digital) care and guidance. Your tools are a laptop and VR glasses. You will, of course, receive training for this (max. 1 hour).

Your qualities: you are tech-savy • enthusiastic • you like to get things done

Working hours: Minimum of 4 shifts • October • afternoons/evenings •

Can be combined with other volunteer positions

Between 8 and 10 October, the Film Music Days take place, featuring a programme full of workshops, talks, and concerts dedicated to film music. For this event, the festival’s music team relies on a number of volunteers to help with welcoming and guiding the audience, setting up and breaking down talks and events, and performing various other tasks. You will also assist during concerts with tasks such as CD sales and cloakroom duties.

Your qualities:

• Motivated to contribute to a warm welcome for an international audience at the Film Music Days
• Friendly attitude and well-groomed appearance
• For set-up and breakdown support: willingness to do some physical work
• You have at least a basic knowledge of English

Working hours: minimum 4 shifts • 8–10 October • during the day and/or evening

You get to experience the festival from the front row, and we are extremely grateful for your help. You will undoubtedly feel a great sense of satisfaction knowing that you are helping bring films and stories from all over the world to the FFG audience. During the festival, you will also meet many different people and gain relevant work experience.

From 7 shifts onwards, you will receive a volunteer pass, allowing you to attend screenings after your working hours, subject to available seats. This can be a combination of Visitor services and Communications shifts.

You will receive a volunteer agreement (unpaid) and are insured.

You will also receive a T-shirt and tote bag.

• distributing promotional materials by (cargo) bike (your own or the festival’s), or on foot in and around Ghent. We take your mobility options into account.
• handing out flyers at events
• helping at a festival stand at the Culture Market (Sun 12.09) and Student Kick-off (23.09)
• delivering letters and brochures to residents in the Kinepolis neighbourhood
• putting up signage at the festival venues

• Goede communicatieve vaardigheden
• Help je ook bij online communicatie, dan verwachten we sterke digitale skills

Werktijden: minimum 4 shifts in de aanloop van het festival (vooral september/begin oktober)
Combineerbaar met andere vrijwilligersposities

You get to experience the festival from the front row, and we are extremely grateful for your help. You will undoubtedly feel a great sense of satisfaction knowing that you are helping bring films and stories from all over the world to the FFG audience. During the festival, you will also meet many different people and gain relevant work experience.

From 7 shifts onwards, you will receive a volunteer pass, allowing you to attend screenings after your working hours, subject to available seats. This can be a combination of Visitor services and Communications shifts.

You will receive a volunteer agreement (unpaid) and are insured.

You will also receive a T-shirt and tote bag.

Together with the entire Film Fest Café team of volunteers and bar managers, you will be responsible for smooth, quality and hospitable service: you will take orders, ensure correct preparation of drinks and settlement of orders, and maintain the orderliness and cleanliness of the bar and café.

You are available during the festival for several days, during the day and/or in the evening (to be agreed upon). We expect a minimum of 8 shifts spread over the festival period (approximately 35 hours).

A volunteer agreement
A volunteer fee
Two film vouchers

You may be assigned to ticket control at the cinema or the FFG HUB, as an audience guide, or at the guest desk for checking guest lists or staffing the cloakroom at Kinepolis and during the World Soundtrack Awards at Muziekcentrum de Bijloke.

From the moment guests arrive at the entrance of the reception area (FFG HUB) or the cinema, you help ensure a smooth and welcoming experience of their event. You check their ticket, provide a wristband for the reception, and guide them to their seats. In this way, you help ensure a timely start to the event.

You contribute to a top-level hospitality experience for every guest.

This role cannot be combined with other volunteer positions.

• You enjoy working during business events and welcoming and guiding guests.
• You are willing to wear clothing provided by the FFG clothing partner or to follow specific dress code guidelines set by FFG.
• We expect enthusiasm, punctuality, politeness, ease in interacting with people, and a well-groomed appearance and outfit.

For this role, we are looking for a specific profile and ask you to include a CV and short motivation in the application form. We will select candidates based on the submitted information and schedule interviews with the selected volunteers. Please also indicate a second preferred role in the form in case you would like to help in another team as well.

You help out for at least 6 shifts between 7 and 18 October, mostly in the evenings.

• A volunteer agreement
• A volunteer fee
• Two film vouchers