10 21 oct '23
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Volunteering at Film Fest Gent

Each year Film Fest Gent relies on a large and diverse team of enthusiastic volunteers for the realisation of the festival. The volunteers are responsible for giving our audience a warm welcome at the different festival locations, they help with the organisation of events, the promotion, the ticketing, and they guide our international film guests wherever necessary.

Want to help? Apply now to be a volunteer at Film Fest Gent 2022! After clicking the link you'll have to log in or register on MyFFG (when you haven't already). In this online environment, you can follow up and monitor everything with regards to your volunteer work at FFG.

What do you have to know as a volunteer?

  • How and when can I apply as a volunteer?

    You can do that right now by filling out this application form! The form can also be found via your MyFFG account. If you do not have an account yet, you will have to register first. In the form, we ask for your details, your previous experience at FFG and your preferred positions.

    Everyone is welcome to apply, regardless of your background or views. You must be at least 18 years old to apply.

    Have you volunteered for Film Fest Ghent in the past? Returning volunteers will receive an invitation via email to apply again for the upcoming festival edition.

    Have you never volunteered for Film Fest Ghent before? Then you can indicate your preferred position when registering (hospitality, room control, promotion) and give a short statement about yourself. Next, we will organise an introductory meeting after which we will assign you to a team.

  • What do we expect from you?

    As a volunteer you represent Film Fest Ghent and you figure as a point of contact for the general public. That is why you must be at least 18 years old, speak Dutch and English fluently and have a neat appearance.

    We expect you to work for at least six shifts.

    The biggest part of your work will be concentrated during the festival period. Depending on your function, it is possible that you will be scheduled before or after the festival as well.

  • How are tasks and shifts distributed?

    When registering, you can indicate your preferences. Based on that, we will invite you in September to fill in a shiftpicker. You can choose a number of shifts and also indicate your availability. The remaining shifts will be distributed by us based on your availability.

  • Will my acommodation and transport be compensated?

    As a volunteer you have to provide your own accommodation and transport. Possible travel and accommodation expenses cannot be reimbursed by the festival. Expenses made within the framework of your assignment will be reimbursed.

  • What can you expect from us?

    You experience the festival first hand and we are extremely grateful to you. You will undoubtedly feel satisfaction in bringing films and stories from all over the world to the Film Fest Gent audience. You will also meet many different people during the festival and gain relevant work experience.

    In exchange for your voluntary work, you receive an accreditation card that grants you access to all film screenings outside of your working hours and as long as there are seats available at the start of the screening. For this, we ask for a minimum commitment of 7 shifts of about 30 hours together. This can vary slightly depending on your tasks. You will also receive a FFG t-shirt on top of this.

    You will receive a volunteer agreement (unpaid) and you are insured.

  • And during the rest of the year?

    During the year we organise events with, by and for our volunteers. Stay informed through our volunteer newsletter and our Facebook page.

Hospitality crew

As a member of the hospitality crew, you are the face of the festival. We look for people who will help visitors with a smile on all festival locations. We also need people to take care of reception at the office: you will answer phone calls, reply to emails, take care of the mail and receive packages.

Your qualities: you are social, friendly and communicative. You are a quick learner and you know your way around Ghent.

Volunteers, FFG2020
  • Hall and ticket control

    From the moment visitors reach the entrance to the hall or ticket control, you contribute to the smooth and pleasant experience of their festival. You check the tickets or accreditation passes with a scanner or visually. You make sure that the visitors find their way to the right hall. You are responsible for a timely start, check whether the doors are closed and keep an eye on things. After the screening you encourage people to vote for the audience award.
    Your qualities: you are social, customer friendly and efficient.
    Working times: 11 - 22 October • during the day or in the evening • in shifts (planning in september).

  • Box office

    You are responsible for the evening ticket sales at the box office of one of the festival locations (Kinepolis, Sphinx or Studio Skoop). You welcome the public with a smile and answer all their questions about the festival and film screenings. You ensure a smooth and correct handling of ticket sales. Before the start of the festival, you receive training in reception and the Ticketmatic ticketing software.
    Your qualities: you are quick to learn to work with new software, friendly, helpful and stress-resistant.
    Working times: 11 - 22 October • 1 training + min. 4 shifts (approx. 4h) at the box office between 19:00 and 23:00.

  • Information desk Kinepolis

    A visitor lost in the packed FFG programme? You know the way! At your reception desk at the entrance of Kinepolis, you will ensure a friendly and smooth reception of guests, audience and other volunteers. You are the first point of contact for information and will help visitors with practical problems such as forgotten tickets and lost objects.
    Your qualities: you are quick to learn to work with a new software, friendly, can act professionally and are helpful.
    Working times: 11- 22 October • 1 training + min. 4 shifts (approx. 4h) • possible both during the day and in the evening.

  • Press & Industry desk

    In the Press & Industry Office at Kinepolis, you work at the information and ticket desk for press and film professionals. After a thorough briefing from the P&I employee, you take care of a smooth processing of the printing of the accreditation passes and tickets for the guests from the ticketing software of the festival.
    Your qualities: you are quick to learn to work with a new software, friendly, can act professionally, are helpful and stress-resistant.
    Working times: 11 - 22 October • 1 training + min. 4 shifts (approx. 4h) • in the morning or afternoon.

  • Bar employee

    From 12 to 21 October you are responsible for a smooth service in the Film Fest Café and a pleasant experience for visitors and guests. Together with your colleagues you are responsible for a good, qualitative and hospitable service of the visitors: you take orders, make sure the drinks are prepared correctly and that the bills are paid by the guests.

    Together with the Film Fest Café team, you ensure a pleasant atmosphere and experience for visitors to the café. You maintain the order and cleanliness of the bar and the café.
    Working times: You are available between October 12 and 21 included to work at least 6 shifts, 4 to 6 hours each, either during the day or in the evening.
    An expense compensation is provided for bar volunteers.

volunteers sphinx press conference team
© Jeroen Willems

Behind the scenes

There are also plenty of opportunities for volunteers who prefer to work behind the scenes! Are you steady and organised? Then you can support the permanent and temporary team at the reception of the Film Fest Gent office. Is sitting still not your thing? Then you can criss-cross the entire festival as a flying volunteer or promotional assistant.

  • Reception Office Film Fest Ghent

    At the reception desk of the Film Fest Gent office (in the Leeuwstraat), you support the FFG team with all kinds of administrative tasks such as answering and fowarding emails, answering the phone, and receiving/distributing mail.
    Your qualities: you have strong communication skills, both on the phone and via email. You speak Dutch and English and are an administrative jack-of-all-trades.
    Working times: 12 September - 22 October • weekdays (morning or afternoon) and weekends during the festival • min. 4 shifts of approx. 4h. You get your schedule in August.

  • "Flying" Volunteer

    The "flying" volunteer supports the FFG team in the practical preparation of the film screenings and special events for schools, professionals or the general audience. You jump in where volunteers are needed (for instance because of unexpected absences) or in areas where there is suddenly an unexpected rush (bar, box office, ...).
    Your qualities: you like to roll up your sleeves. You are a real team player and not afraid of any form of work.
    Working times: 1 - 22 October • min. 8 shifts: 4 days of 8 hours (divided over day and evening) • You get your schedule at the end of September.

  • Promotion team

    As a promotional assistant you make sure that all campaign material is distributed smoothly in the city and beyond. You convince merchants as well as hotel and restaurant owners to help spread the word about Film Fest Gent. We will take you along to the annual culture market in Gent.
    Your qualities: you like to be on the road. Manual tasks don't scare you and you can motivate others.
    Working times: you can de deployed from June to October, with a peak in September. Both day and evening work are possible.


Personal details

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