World soundtrack awards
Frequently Asked Questions
Film Fest Gent

12 > 23 Oct 2021

Frequent questions

How do I vote for the North Sea Port Audience Award?

The North Sea Port Audience Award is given to the film with the highest appreciation score by the audience, and we ar asking you to participate. You can use your ticket after the screening to vote, by tearing the number (1-5) you think fits best with your opinion about the film. The ticket can then be deposited in the voting boxes on the different locations.

You can also vote online, by using the unique ticket- and reservation number mentioned on your ticket. 

If you leave your contact details, you are automatically eligible for a special tour for ten through the harbour.

What do these numbers look like?
How can I keep up to date with any festival news?

With Film Fest Gent’s weekly digital newsletter, you can keep up to date with film news all year round. This includes news about our activities and, of course, highlights of the festival.
During the film festival, we keep you posted daily. Be sure to follow us on Instagram, Twitter and Facebook.

Journalist? Subscribe to our press mailing.

Where can I find information about the ticket sale and ticket prices?

You can find all the information concerning the ticket sale on the Ticket info page. You can find a map with all of the festival locations that sell tickets at Festival locations.

Where does the festival take place?

The festival takes place at different locations in Ghent: at Kinepolis Gent, Studio Skoop, Sphinx, KASKcinema, Vooruit and Gouvernement, for example. The Festival Locations page shows a complete overview of all locations.

All festival locations are easily accessible by bike or by public transport.

When do tickets go on sale?

If possible, please buy your tickets in advance online or via Tickets Gent.

The entire festival programme will be announced in September 2021. Our ticket sale starts the same day. From that moment, you can buy your tickets at Tickets Gent as well.

Sint-Baafsplein 17
19/09 - 24/10
Mon - Fri 10:00 - 18:00
Sat 14:00 - 18:00
(closed on Sunday)

BOX OFFICES AT THE FESTIVAL - Kinepolis, Studio skoop, Sphinx, MIRY Concertzaal
14/10 – 24/10

If there are any tickets left on the day of the screening, you can buy one at the box office of the venue where the film will be playing. The register opens half an hour prior to the start of the screening. Be sure to order your ticket(s) for screenings at the Vooruit beforehand, as there will be no register there.

This year, everyone can follow the World Soundtrack Awards via a free livestream! Don't forget to register at

Tickets for Film Fest Gent & Vooruit events, can be bought via  

Our 5- and 10-ticket packs are on sale on this page.

Where can I pick up a programme guide?

Starting 29 September you can find a programme guide at all of our festival locations, at the tourist information centre Ghent and at libraries. Programme guides will also be distributed in Brussels, Antwerp, Leuven and Mechelen. Do you feel like the programme guide should be available somewhere else, too? Let us know at


General Info

When does the next edition of the film festival run?
When will the programme be announced?
How can I keep up to date with any festival news?
Where can I find information about the ticket sale and ticket prices?

Ticket Sale

When do tickets go on sale?
Where can I buy tickets?
How does an e-ticket work?
What discount options do you offer?
What is a multiple ticket pack?
Can I use my Multiple Ticket Pack or Voucher for all films and events?
Can I use last year's voucher for this edition of Film Fest Gent?
Can I return or exchange my tickets?
Are there any (free) activities for which I don't need a ticket?
Why do you ask a donation for Enchanté?

Practical Info

Where does the festival take place?
How do I get to Ghent?
Where can I pick up a programme guide?
Which locations have wheelchair access?
What and where is the Festival square?
Where is festival café Cafellini?


Can I park in the parking lot next to Kinepolis Ghent?


How do I vote for the North Sea Port Audience Award?
Where can I find a PDF of the programme booklet?
How are films subtitled?
Where can I find the latest updates on programme changes?
I hold a ticket for a cancelled screening. Now what?
I see 'enkel plaatsen vooraan' next to my film of choice. What does this mean?
What films are suitable for children?
What is a trail?

Film Fest Friends

What or who are Film Fest Friends?
How can I become a Film Fest Golden Friend?

Music events

What is the World Soundtrack Awards?
When does the next edition of the World Soundtrack Awards take place?
Are there any other concerts during the festival?

Press & Industry

I'm a film-maker and would like to enter my film. Where can I find more information?
I'm a journalist and would like to receive information about press accreditation.


I would like to help at the festival. Is that possible?

Become a Film Fest Friend!

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