World soundtrack awards
Frequently Asked Questions
Film Fest Gent

13 > 24 Oct 2020

Frequent questions

How do I vote for the North Sea Port Audience Award?

The North Sea Port Audience Award is given to the film with the highest appreciation score by the audience, and we ar asking you to participate. You can use your ticket after the screening to vote, by tearing the number (1-5) you think fits best with your opinion about the film. The ticket can then be deposited in the voting boxes on the different locations.

You can also vote online, by using the unique ticket- and reservation number mentioned on your ticket. 

If you leave your contact details, you are automatically eligible for a special tour through the harbour, together with the Film Fest Gent crew.

What do these numbers look like?
How can I keep up to date with any festival news?

With Film Fest Gent’s weekly digital newsletter, you can keep up to date with film news all year round. This includes news about our activities and, of course, highlights of the festival.
During the film festival, we keep you posted daily. Be sure to follow us on Instagram, Twitter and Facebook.

Journalist? Subscribe to our press mailing.

Where can I find information about the ticket sale and ticket prices?

You can find all the information concerning the ticket sale on the Ticket info page. You can find a map with all of the festival locations that sell tickets at Festival locations.

Where does the festival take place?

The festival takes place at different locations in Ghent: at Kinepolis Gent, Studio Skoop, Sphinx, KASKcinema, Vooruit and Gouvernement, for example. The Festival Locations page shows a complete overview of all locations.

All festival locations are easily accessible by bike or by public transport.

When do tickets go on sale?

The complete programme will be announced on 19 September. This day also marks the start of our online ticket sale on this website. Our first box office - Balie Tickets Gent - opens on 20 September until 7 October. This box office is situated on Sint-Baafsplein 17, Ghent. The other box offices are located at the various festival locations starting October. You can also order tickets via our call centre.

20/09 - 07/10
Mon - Fri 10:00 - 18:00  
Sat 14:00 - 18:00 (closed on Sundays)

8/10 - 19/10
Tickets go on sale one hour before the start of a screening until 30 minutes after the start of a screening.

+32 (0)9/277 28 00 (Mon - Fri 10:00 - 18:00)

You can already buy your tickets for the World Soundtrack Awards via and for the Film Fest & Vooruit events via

Multiple ticket packs are already on sale as well.

Where can I pick up a programme guide?

Starting 19 September you can find a programme guide at all of our festival locations, at the tourist information centre Ghent and at libraries. Programme guides will also be distributed in Brussels, Antwerp, Leuven and Mechelen. Do you feel like the programme guide should be available somewhere else, too? Let us know at


General Info

When does the next edition of the film festival run?
When will the programme be announced?
How can I keep up to date with any festival news?
Where can I find information about the ticket sale and ticket prices?

Ticket Sale

When do tickets go on sale?
Where can I buy tickets?
How does an e-ticket work?
I would rather not buy tickets online. Where can I find box offices to buy tickets at?
What discount options do you offer?
Are there group concessions?
What is a multiple ticket pack?
Can I use my Multiple Ticket Pack or Voucher for all films and events?
Can I use last year's voucher for this edition of Film Fest Gent?
Can I return or exchange my tickets?
Are there any (free) activities for which I don't need a ticket?
What is Transgender Infopunt and why do you ask for a donation?

Practical Info

Where does the festival take place?
How do I get to Ghent?
Where can I pick up a programme guide?
Which locations have wheelchair access?
What and where is the Festival square?
Where is festival café Cafellini?


Can I park in the parking lot next to Kinepolis Ghent?


How do I vote for the North Sea Port Audience Award?
Where can I find a PDF of the programme booklet?
How are films subtitled?
Where can I find the latest updates on programme changes?
I hold a ticket for a cancelled screening. Now what?
I see 'enkel plaatsen vooraan' next to my film of choice. What does this mean?
What films are suitable for children?
What is a trail?

Film Fest Friends

What or who are Film Fest Friends?
How can I become a Film Fest Golden Friend?

Music events

What is the World Soundtrack Awards?
When does the next edition of the World Soundtrack Awards take place?
What is "Hollywood Nightmares: Scary Symphonic Scores"?
Are there any other concerts during the festival?

Press & Industry

I'm a film-maker and would like to enter my film. Where can I find more information?
I'm a journalist and would like to receive information about press accreditation.


I would like to help at the festival. Is that possible?

Become a Film Fest Friend!

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